Recommended Laptop Configurations

• Check back for recommended laptop configurations

Supported Operating Systems

• Windows 7 & 8
• Mac OS 10.6-10.9 (Limited)

Unsupported Operating Systems

• Windows Vista
• Windows XP
• Mac OS 10.5 or Earlier (Printing on SJCL copiers is only supported on 10.6 and 10.7)
• Linux

Online Protection

With the recent rash of online security threats like the Mydoom email worm (called the worst worm in virus history), protecting yourself on the Web is more important than ever. Read on to find out how you can stay a step ahead of hackers, shield yourself from viruses, inappropriate content, spam, pop-ups, and spyware you could be inadvertently downloading onto your computer.

Desktop AntiVirus

If you download anything from the Internet, USB's or CDs, or bring outside information to your computer in any way, getting a desktop antivirus program is a must. SJCL recommends Microsoft Security Essentials (It's included with Windows 8)

Firewall

Identity theft is a growing problem, and unprotected computers online can be gold mines for hackers. We recommend installing a firewall on your computer.

Anti-Spyware

“Spyware” generally refers to computer programs that track your online activities. You may unknowingly install spyware when you download programs from the Internet, install software from disks, or open suspicious email attachments. Some spyware can change your system settings, serve pop-ups, record your surfing habits, gather personal information, or display advertisements over Web sites you visit. As a result, you could become a victim of identity theft.

For more information on securing your computer please visit: www.microsoft.com/athome/security/

ExamSoft

As an SJCL student you will be taking your tests with a program called ExamSoft. The following are the minimum requirements for a laptop. (provided by ExamSoft)

PC Requirements

• CPU Processor = 1.86Ghz Intel Core 2 Duo or greater
• RAM = highest recommended for the operating system or 2GB
• Hard Drive = highest recommended for the operating system or 1GB of free space
• Operating System = 32-bit Versions of Windows XP, 32-bit and 64-bit Versions of Windows Vista, Windows 7, and Windows 8. Only genuine English versions of Windows Operating Systems are supported.
• SofTest cannot be used on virtual operating systems such as Microsoft's Virtual Machine, Parallels or VMware, VMware Fusion or any other virtual environments.
• ExamSoft does not support Tablet devices such as Surface Pro
• Internet connection for SofTest Installation, Exam Download and Upload
• Screen Resolution must be 1024x768 or higher
• Administrator level account permissions
• Adobe Reader (Version 9, X, or 11) is required for exams containing PDF attachments

Mac Requirements

In order to use SofTest on your Apple Macbook, Macbook Air or Macbook Pro, you must have:

• CPU = Intel processor
• RAM = 2 GB
• Hard Drive = 1 GB of free disk space
• Operating System = MAC OS X 10.6 (Snow Leopard), 10.7 (Lion), 10.8 (Mountain Lion), and 10.9 (Mavericks)
• Only genuine versions of Mac Operating Systems are supported.
• Server version of Mac OS X is not supported
• We do not support OS X 10.10 (Yosemite) at this time. Look for an update on support for this OS X here in the future.
• SofTest may not be used in a virtual operating systems
• Software = Internet connection for SofTest installation, Exam Download and Upload
• Administrator account

Note: Printing on SJCL copiers is only supported on Mac OS 10.6 and 10.7

(559) 326-1599 | helpdesk@sjcl.edu

The Help Desk provides SJCL staff, faculty, and students with technical support for campus Wi-Fi, software, peripherals, mobile devices and many other technology related services. The Help Desk is the first step in obtaining support; whether it is for SJCL Student login password information, email setup and configurations, classroom technology questions or any other IT related issues.

Most requests for support are handled via the Help Desk via email helpdesk@sjcl.edu, telephone (559) 326-1599, or walk-in during Help Desk hours. Desktop support technicians will be available within the building for requests that cannot be resolved by the Help Desk over the phone/email during normal Help Desk hours. While we're not always able to meet our goals during high volume periods, our target for most requests is an initial contact with a technical support person within 4 hours and a goal of resolution within 2 business days. In case of urgent requests, be sure to establish the priority with the Help Desk staff.

Help Desk Hours

• Monday-Thursday: 9am - 7pm
• Friday: 9am - 4pm

If you need assistance outside of regular Help Desk hours, please note that support is limited to the Help Desk email helpdesk@sjcl.edu.

Important Note: If you forget your password, please call the Help Desk. It's against SJCL policy to email passwords or other confidential information.

Setting up Account for First Time

1. Open “Settings” and choose “Mail, Contacts, Calendars” from the list.
2. Tap “Add Account”
3. Choose “Other” from the list.
4. Tap “Add Mail Account”
5. Enter the following settings:
1. Name: Your Name
2. Email: Your full email address (firstname.lastname@student.sjcl.edu)
3. Password: Your SJCL Email Password
4. Description: Give this email account a name (Student Email)
5. Then tap Save in the upper right corner.
6. Select IMAP tab if it is not already selected
7. Enter the following settings under “Incoming Mail Server”
1. Host Name: imap.gmail.com
2. Username: Use your full SJCL address (firstname.lastname@student.sjcl.edu)
3. Password: Your SJCL Email Password (It should already be there but if not enter it again)
8. Enter the following settings under “Outgoing Mail Server”
1. Host Name: smtp.gmail.com
2. Username: Use your full SJCL address (firstname.lastname@student.sjcl.edu)
3. Password: Your SJCL Email Password
4. Tap Next. Your iPhone will verify your settings and return you to the Settings page.
5. Once verified tap “Save”

Your account has now been added and now it is recommended that you change the way it functions on the iPhone.

1. Open Settings and choose Mail, Contacts, Calendars from the list.
2. Tap on your newly added SJCL account
3. Under IMAP tap “Account”
4. Then scroll down and tap "Advanced"
5. Select the “Drafts Mailbox”
6. Under “On the Server” choose “Drafts” (Might already be selected)
7. At the top of the screen tap “< Advanced” to return to the prior screen
8. Select “Sent Mailbox”
9. Under On My Phone choose “Sent.” This will automatically place a copy in your email's sent messages folder.
10. At the top of the screen tap “< Advanced” to return to the prior screen
11. Select “Deleted Mailbox”
12. Under “On the Server” choose Trash
13. At the top of the screen tap “< Advanced” to return to the prior screen
14. Under “Deleted Messages” tap “Remove”
15. Select “Never.” (This way the iPhone won’t try and empty your trash.)
16. At the top of the screen tap “< Advanced” then “< Account” then “Done” then “< Mail” then “< Settings.”

Sync Your Email

1. Go to your Mail app and open it. This should prompt the iPhone to start the sync if it hasn’t already done so.

If you have created multiple folder in your SJCL Email account

1. Open your Mail app
2. At the top tap “< Mailboxes”
3. Under “Accounts” tap “Student Email” (or whatever you named your SJCL Student Email account). This will bring up a list of all the folders in your SJCL Email Account.

The SJCL Connect Page is where you get all your accounts. For the security of your info, you will only be allowed to run the connect page once without an account reset. If you have already used the connect page, please call the Help Desk at (559) 326-1599 to request your information.

You can get to the SJCL Connect page here: sjcl.edu/connect.

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Step 3 - Make sure to print this information.

Prior Use

If you receive this page it means your acocunt information has already been accessed and you need to call the Help Desk. We cannot provide confidential information over email.