Through Outlook Web App (OWA), Office 365 offers the capability to remotely wipe data from a device that is synced to your account in case it is lost or stolen.
Important: Only mobile phones/tablets (Android/iPhone/iPad/Windows Mobile/Windows Phone/Palm devices - also Blackberry, but using a different process) that have a connection to Office 365 via Exchange/ActiveSync can be remotely wiped. This means:
- Laptops/desktops cannot be remotely wiped.
- Phones/tablets using OWA or a client configured for POP/IMAP cannot be remotely wiped (unless they also have an account configured via Exchange/ActiveSync).
- Only Mobile devices, when configured for your Office 365 account via Exchange/ActiveSync protocol, can be remotely wiped. After reading the information within this, if you have decided that you do not want to configure your device using Exchange/Active Sync protocol, you do have the option to connect via IMAP. If connected via IMAP, you will only have access to you email.
Remote Wipe Policy:
- An Office 365 account holder can initiate a self-service remote wipe. For instructions see http://support.microsoft.com/kb/2791863.
- If the account holder needs assistance, students may contact the SJCL ITD Help Desk. Faculty and staff can contact the SJCL ITD Help Desk.
- The SJCL ITD Help Desk can assist the account holder by guiding them through the self-service process. The SJCL ITD Help Desk cannot initiate a remote wipe.
- In extraordinary cases, the CIO of SJCL ITD will initiate a remote wipe under the following conditions:
- For an SJCL-owned device, the remote wipe must be authorized by the Dean or Director of the employing department, or SJCL’s HR department.
- For a non-university-owned device, the remote wipe must be authorized by the Dean or Director of the employing department in consultation with the SJCL HR Department or the Dean.
- If ownership of the device is uncertain, it must be treated as a non-SJCL-owned device.