559.326.1599 | helpdesk@sjcl.edu
The Help Desk provides SJCL staff, faculty, and students with technical support for campus Wi-Fi, software, peripherals, mobile devices and many other technology related services. The Help Desk is the first step in obtaining support; whether it is for SJCL Student login password information, email setup and configurations, classroom technology questions or any other IT related issues.
Most requests for support are handled via the Help Desk via email helpdesk@sjcl.edu, telephone 559.326.1599, or walk-in during Help Desk hours. Desktop support technicians will be available within the building for requests that cannot be resolved by the Help Desk over the phone/email during normal Help Desk hours. While we're not always able to meet our goals during high volume periods, our target for most requests is an initial contact with a technical support person within 4 hours and a goal of resolution within 2 business days. In case of urgent requests, be sure to establish the priority with the Help Desk staff.
Help Desk Hours
- Monday-Thursday: 9am - 8pm
- Friday: 9am - 4pm
If you need assistance outside of regular Help Desk hours, please note that support is limited to the Help Desk email helpdesk@sjcl.edu.
Important Note: If you forget your password, please call the Help Desk. It's against SJCL policy to email passwords or other confidential information.
Commonly Used Links
IT Services Provided
| Service | Windows 10/11 (22H2 & 23H2) | Surface Pro | macOS 12-14 | iOS | Chromebook | Linux |
|---|---|---|---|---|---|---|
| Examsoft | Yes | Yes | Yes | No | No | No |
| Printing | Yes | Yes | Yes | No | Yes | Yes |
| Online Application | Yes | Yes | Yes | Yes | Yes | Yes |
| Microsoft SharePoint | Yes | Yes | Yes | Yes | Limited | Limited |
| System recommendations and pricing | Yes | Yes | Yes | No | No | No |
| Basic configuration (email, printers,..) | Yes | No | Yes | No | No | No |
| Configuration guides and downloads for commonly used software and features available on IT web site | Yes | Yes | Yes | No | No | No |
| Resolving common issues (SJCL applications and SJCL wireless not working properly) | Yes | Yes | Yes | Yes | Yes | Yes |
| Basic hardware upgrades (memory, disks,..) | No | No | No | No | No | No |
| Hardware diagnosis to component level | No | No | No | No | No | No |
| Onsite hardware repair (motherboards, fans,..) | No | No | No | No | No | No |
| Outsourced hardware repair recommendations | No | No | No | No | No | No |
| Onsite disk data recovery | No | No | No | No | No | No |
| Outsourced disk data recovery | No | No | No | No | No | No |